We communicate all the time, every day. Our team is set up with systems to make communications with customers frequent, effective and most of the time documented. Over the past five years, technology has advanced greatly. Almost every person has a computer and a cell phone. This means businesses can interact more frequently and more easily, by leveraging technology.
Most meetings are often held via web conferencing platform, Go to Meeting or Uber Conference. Through these plaforms, we have the ability to share screens, record the meeting, see each other on video and use either the computer or a phone for audio. We prefer to spend our clients resources (our time) working on high leverage activities vs. commutes. There are times, when a face to face meeting is necessary. For these meetings you can see key players traveling across the globe to facilitate the clients need for a face to face meeting.
Our clients have access to a project management system. This free’s us and the client from having to sift through email for important messages related to your project. Additionally, this allows for complete transparency, as the entire team has access to conversations, commitments and communications, allowing for a more fluid workflow, even if a team member is out.
Our company support systems are simple and easy. Clients can send an email to firstname.lastname@example.org or go to our ticket system to manage their tickets http://www.ciwebgroup.com/customer-support/. Response times are fast… typically within minutes. Resolution times depend on the severity of the issue, however, they are measured regularly.
Our clients participate heavily on our social media networks, YouTube channels, blog and training sites. This allows for regular communication and strengthened relationships, as well as, gives us the ability to cross refer our clients to each other.
Depending on our clients plan, reporting is either sent via email or combined with web based strategy meetings. Reviewing our customers reporting and results is a regular part of our relationship.
Understanding the Methods:
We communicate through gesture, body language, facial expressions, and tone of voice as well as through the words we speak. These variables can be joined in a variety of ways in our communication. Add to this mix: language; cultural and social differences; educational background; physical proximity; and individual fears, insecurities, strengths, and weaknesses. No wonder communication is complex!
We talk about communication internally and know being successful in business requires effective communication. To untangle the mix described above and to improve communication, we focus on several key elements:
There are eight essential elements to successful business communication:
We take these into consideration, even with the massive technology shift.