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Lead Capture and Conversion – Captivated

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Captivated Lead Conversion System | CI Web Group

Texting & Live Chat

This easy website add on is your next customer service department improvement. Customers can now get in touch with you easier than ever. They have the option to live chat with your office staff or send a quick text. Add trigger words for automatic responses like review requests or tune up payments. 

Check the bottom right corner of our website. Test it out for yourself!

Standard Functionality

  • Unlimited Contacts
  • Contact import (from csv)
  • Variable Data
  • Templates (saved replies)
  • Keyword Replies
  • Transfer & Invite team members to conversations
  • Dashboard Reporting
  • Conversation Analytics
  • Photo & Video
  • Messaging (MMS)
  • Voice Memos
  • Click-to-Call
  • Customized Contact Cards
  • Teams
  • Team Queues (shared inboxes)
  • Queue Auto Responders
  • Message Forwarding
  • Per-User Auto Responder
  • Tags (help segment your database)
  • Customizable Signatures
  • Send any document type
  • Scheduled Messages
  • Automatic opt-in/opt-out
  • Message retention
  • Chrome Extension for
  • CRM Mapping
  • Text-us Website Lead Generator

Optional Add-On Functionality

  • Announcements (Group Send)
  • Team Chat (user-to-user messaging)
  • Text-to-Pay (collect using your merchant account)
  • Custom Forms & Surveys
  • Location Requests
  • HIPAA Compliant Stack
  • Live Chat
  • Custom Kiosk
  • Registration Pages
  • Connect to Facebook Messenger
  • Instant Collection of Google Reviews
  • Automated Events & Workflows
  • Booking and Scheduling
  • Secure Video Chat (for TeleHealth & all verticals)