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Help Desk

Did you know our clients have access to customer support 24/7? The email automatically creates a ticket in our Help Desk system. This ticket is associated with your contact and account in our CRM through automation. This allows us to properly manage all incoming requests, assign priority quickly, and roll out the red carpet for our valued customers! 

CI Web Group Help Desk & Customer Support
How do you get the quickest support?

If you want to improve the speed of our team being able to resolve your issues, please always make sure we have current logins and passwords to your domain registrar, website, e-commerce or social media accounts depending on your issue.  If you host your own email, we will need your MX records.  The more information you include in a ticket, with links for us to reference, screenshots, etc. the faster we can take care of you!

Book a Meeting With Us

Phone Support

Need to speak with someone on the phone instead? You can also call us from 9 a.m.- 5 p.m. CST, Mondays-Fridays, excluding holidays.

This line also accepts text messages, so if that’s easier, feel free to reach us that way instead. 

*Please make sure to put in a Support Ticket prior to your call, if possible.  For the fastest help, please use our online help desk and support ticket system.

Holiday Schedule

Our team works hard, and creating a work/life balance is incredibly important to us. On the follow days, we’ll be out of office. 

*Pro tip: You can still email the Help Desk anytime 24/7/365 and get your questions or requests in motion.

  • Martin Luther King Day
  • President’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day – First Monday of September
  • Thanksgiving – Last Thursday and Friday of November
  • Winter Holiday – 12/24 – 1/2

Accounting Support

Have a billing question or would like to change your card on file? Our Accounting department is here to help! You can email us at and we’ll be happy to assist you.

Our Addresses

Other Projects

Thank you,
CI Web Group Team

CI Web Group Contact Information