General Contact Info:
2300 McDermott Road Suite 200-245
Plano, TX 75025
Office: 877 839-1122
General Email Box: Team@ciwebgroup.com
These days are reserved for internal projects and our offices are closed.
- Martin Luther King Day
- President’s Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day – First Monday of September
- Thanksgiving – Last Thursday and Friday of November
- Winter Holiday – 12/24 – 1/2
Please click on the link below to reach Customer Support for website down, errors and breaks.
Help Desk & Support Tickets
Support tickets submitted online will be responded to within 1 business day (note: resolution will depend on the complexities of the issue at hand – the more information your provide to access needed technology, the faster we can resolve your request).
Our support team is standing by to help at 1-877-839-1122. Our support lines are open 9 a.m.- 5 p.m. CST, Mondays-Fridays, excluding holidays. Please make sure to put in a Support Ticket prior to your call if possible. For the fastest help, please use our online help desk and support ticket system.
How to get the quickest support?
If you want to improve the speed of our team being able to resolve your issues, please always make sure we have current logins and passwords to your domain registrar, website, ecommerce or social media accounts depending on your issue. If you host your own email, we will need your MX records. The more information you include in a ticket, with links for us to reference, screenshots, etc. the faster we can take care of you!
Customer Support Group
CI Web Group – www.CIWebGroup.com
12 Step Roadmap – www.12steproadmap.com
Jennifer Bagley – www.Jenniferbagley.com