Bridging The Technological Gap in the HVAC Industry
In recent months, the coronavirus (COVID-19) pandemic has unsettled the entire planet. Apart from radically changing our daily lives, the pandemic is also negatively impacting our economy. Many businesses have closed shop except for essential service providers. But since HVAC is an essential service, your clients are still on the lookout for your help. With everybody on lockdown, it’s wise to leverage technology. You can now close more deals by offering virtual inspections as people seek to stay comfortable during these trying times.
For your business to stay afloat, you will have to come up with innovative ways to offer tailored services that address your clients’ needs. You may also need to cut down on operational costs and take care of your profit margins. You will have to look for new ways of integrating technology in the day to day operations of your business. All initiatives should be geared towards making your business more efficient, while maintaining your profitability.
Change can be tough if we’re too rigid to adapt. Adopting new ways of doing things is not an easy task. People tend to prefer the patterns they have developed over time. Therefore, you will have to find the best approach that will motivate both your customers and your staff in order to successfully adopt new ways of doing things in the new normal.
First of all, you should bear in mind that your technicians are not necessarily anxious about the use of new tools and technology. As a matter of fact, their area of expertise demands considerable technical understanding. However, what will most likely scare them is spending too much time on sophisticated software, simply because they’ve never done it before. Offering virtual inspection services to minimize the time spent inside a customer’s home is the number one way to position your business above your competitors. Just make sure your staff understands and appreciates your motives behind this decision.
Making The Lives Of Your Employees Easier
Going forward, it’s necessary to motivate your technicians to use cutting-edge technology on the job. For this reason it’s advisable to choose technological tools that are user friendly and straightforward. Above all, technology has to be useful.
What would enable your team to close more sales and carry out tasks much faster? Do they need a video app for a quick inspection before they actually start the job? How about a smartphone application that would speed up communication between your team and your customers? Could it be a solution to get paid from a distance? Having all the information readily available in advance in order to solve technical problems much faster is of paramount importance.
It’s not a good idea to push your team to their limits by introducing too many changes in one go. You could begin by adding technology they can relate to. For example, a laptop may not excite an older employee like it would a younger technician. But, there is a high likelihood that they own a smartphone, and they are knowledgeable with a variety of apps. Choose solutions that will have zero to minimum interruption to their daily activities.
Explaining The Reason Behind Technology Changes
If you want to successfully introduce new technology to your HVAC business, don’t just focus on the technological component; you should also find a way to navigate human nature.
Proper training is in order. You have to ensure that your employees are on the same page with you regarding what you want to achieve with such a move. You have to employ proper change management strategies for the implementation to be successful and pain free for all parties involved.
You provide your technicians with the best software solution on the market that could help them achieve a lot of things. But, if you fail to train them on how to use it, they will not embrace it.
What will prove to be very useful during this time is open communication. You have to clearly communicate to your team why you are implementing a new piece of technology. Let them know the real reason why you made this decision. Educate them on the direct benefits of introducing the tool and train them on how to use it. Ensuring your team understands what you want to achieve beforehand will help you save time, and everything will run much more smoothly.
Also, try to have an open dialogue. You have to assure your employees that their experience is appreciated, and their input is valuable and will be considered. They will only buy into your idea when they understand your objective and how the technology in question will add value to them on a personal level. There will be less resistance and a better attitude towards new solutions.
Preparing For The Future
The one thing we have all learned from this pandemic is that we need to start planning for our future. You will be better off if you start planning for your company’s shift towards the adoption of some of the latest technologies today. To be successful and thrive, you have to lay down the groundwork without hesitation. Reach out to our team today for a free strategy session.