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Help Desk: Ticket System

Please click on the link below to reach Customer Support for website down, errors and breaks

Submit a Ticket

Support tickets submitted online will be responded to within 1 business day (note: resolution will depend on the complexities of the issue at hand – the more information your provide to access needed technology, the faster we can resolve your request).

Phone Support

Our support team is standing by to help at 1-877-839-1122. Our support lines are open 9 a.m.- 5 p.m. CST, Mondays-Fridays, excluding holidays.  Please make sure to put in a Support Ticket prior to your call if possible.

Need to add a screenshot or other attachment to your ticket?

You can add files to your case by responding to the email you receive from us. Anything you attach to the email will be included in your case. Unfortunately, attachments cannot be added directly from this form at this time.

How to get the quickest support?

If you want to improve the speed of our team being able to resolve your issues, please always make sure we have current logins and passwords to your domain registrar, website, ecommerce or social media accounts depending on your issue.  If you host your own email, we will need your MX records.  The more information you include in a ticket, with links for us to reference, screenshots, etc. the faster we can take care of you!

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Hosting and Maintenance Help Desk

CI Web Group clients on our Hosting and Maintenance Help Desk plan can easily get support through the ticket system!

Customer Support Group

  • CI Web Group

  • 12 Step Roadmap

  • Jennifer Bagley

  • DNet